These conditions apply to use of this website and are the terms and conditions on which we will supply any of the products to you and by proceeding further and/or placing an order you agree to be bound by the conditions. If you do not agree to be bound by them, you should NOT use this website.
When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
1.0 Changes to website
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.Changes will apply to any subsequent orders received.
1.2 It is your responsibility to check regularly to see if any changes have been made to these conditions. We reserve the right to modify or withdraw this website at any time without liability to you.
2.1 Contact us if you have any queries relating to these conditions or ordering the products generally by using the contact us page.
3.0 Your Account
3.1 It is your responsibility to maintain the confidentiality of the password of your account chosen by you or issued by us when you register on the website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.
4.0 Description of Goods and Services
4.1 We take all reasonable measures to ensure that all the details and descriptions of products given on our website are as accurate as possible.
4.2 A description of the goods is set out on our website and any other documents referred to on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers.
4.3 All the products are subject to availability.
5.1 Prices displayed do not include delivery costs. For delivery information please refer to the delivery Information.
5.2 All prices quoted include the current UK VAT. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
5.3 Payment is taken at the point of checking out, we do not offer Credit Accounts at present. Payment can be made with major credit, debit cards and via PayPal.
5.4 Credit and Debit Card Payments are processed by our Payment Gateway. We also, where relevant, use 3D secure to prevent fraudulent transactions.
5.5 We are entitled to cancel any contract in whole or in part to the extent that it is for the purchase of a product the price of which was stated incorrectly on the website.
6.1 Unless otherwise agreed by the parties, payment shall be due and payable at the time the order is placed and accepted by us.
6.2 All goods remain the property of Fashionize until paid for in full. Title to goods will not pass to the customer until payment has been received in full.
6.3 Online orders are processed automatically via fully secure servers.
6.4 We will confirm acceptance of your online order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) forms the Contract between us.
7.0 Placing an Order
7.1 Orders are subject to acceptance by us and are subject to availability.
7.2 After placing an order, you will receive a confirmation e-mail from us. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a product. Orders are subject to acceptance.
7.3 Orders that contain items that are out of stock at the time of order will be sent out without those items. In this instance, we will cancel the part of the order that we cannot immediately fulfil and issue the appropriate partial refund onto the card used to make the purchase.
7.4 You may cancel a contract and receive a refund any time within 7 days after receipt of products by informing us in writing and returning the products to us. Please download the returns form here
8.0 Missing Parcels
8.1 When you inform us in writing, we will start our missing parcel procedure if your order fails to arrive within 14 days (UK only) and 14 days (International) of despatch.
8.2 We will investigate your claim and if we are satisfied that the non arrival of the parcel belongs to us then a refund will be credited to the credit/debit card which was used to place the order.
8.3 Please note that we may refuse to make future deliveries to addresses that we consider to be insecure. If this is the case our customer service team will contact you and ask you to provide an alternative delivery address for future orders.
9.1 All content available on Fashionize, including site design, text, graphics, interfaces and the selection of products thereof is copyrighted by Fashionize, with all rights reserved, or is the property of Fashionize or third parties protected by intellectual property rights.
10.2 We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
10.3 Fashionize shall use its best to protect Users’ privacy. Nevertheless, Fashionize shall not be held responsible for any loss of information.
11.0 Force Majeure
11.1 Fashionize shall not bear liability for failure to perform its obligations according to this agreement if such failure as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike or lockout.
11.2 Fashionize shall not be entitled to terminate this Agreement under the Termination clause in such circumstances. Fashionize shall not bear responsibility for and damages due to such circumstances.
12.1 Without prejudice to any other right or remedy available to Fashionize it shall be entitled to terminate the Contract between Fashionize and the Customer or suspend any further orders under the Contract between the Fashionize and the Customer without any liability to the Fashionize.
12.2 The Customer committing a breach of this Agreement provided Fashionize has notified him/her of the breach and in the case of that breach being capable of remedy, the breach has not been remedied within seven days of receipt of such notice.
12.3 If Fashionize goes into liquidation or having a receiver appointed over any of its assets or becoming subject to an administration order or any other insolvency proceedings or, (being an individual or partnership) Fashionize becomes apparently insolvent, bankrupt or Fashionize makes any agreement with its creditors or ceases or threatens to cease to carry on business.
13.0 Outage Policy
13.1 Fashionize highest priority is its customers. However, Fashionize may occasionally experience outages during which the Fashionize website may not properly work and/or in which the customer may not be able to purchase. There are many events, from natural disasters to power outages that can disrupt the proper use of Fashionize, most of which are not under Fashionize direct control.
13.2 During an outage, we will do our best to post updates on the Fashionize site or social media websites, if possible.
13.3 Fashionize will not bear responsibility for and damages due to such an outage.